{"id":23153,"global_id":"www.covb.cat\/es\/?id=23153","global_id_lineage":["www.covb.cat\/es\/?id=23153"],"author":"106","status":"publish","date":"2022-09-27 19:33:42","date_utc":"2022-09-27 17:33:42","modified":"2022-09-27 19:34:45","modified_utc":"2022-09-27 17:34:45","url":"https:\/\/www.covb.cat\/es\/formacio\/quejas-reclamaciones-y-conflictos-el-cliente-siempre-tiene-razon-2\/","rest_url":"https:\/\/www.covb.cat\/es\/wp-json\/tribe\/events\/v1\/events\/23153","title":"Quejas, reclamaciones y conflictos \u00bfel cliente siempre tiene raz\u00f3n?","description":"<div>Aquest seminari en l\u00ednia analitza les causes m\u00e9s freq\u00fcents dels conflictes a les cl\u00edniques veterin\u00e0ries, com enfrontar-nos-hi i, molt important, com evitar-los.<\/div>\n<div><\/div>\n<div><strong><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mcusercontent.com\/c131463000c5688473b8b34ba\/images\/cfe4f8bc-80fa-1d5d-527e-2befac108207.png\" width=\"28\" height=\"28\" data-file-id=\"5434670\" \/>\u00a0 DATA:<\/strong>\u00a029 de setembre de 2022 a les 14:30 h (90 minuts)<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mcusercontent.com\/c131463000c5688473b8b34ba\/images\/0a000af8-7a55-8180-658e-10a35d0ee978.png\" width=\"26\" height=\"26\" data-file-id=\"5434666\" \/><strong>\u00a0 PONENT:\u00a0<\/strong>Miguel \u00c1ngel Valera<br \/>\n<strong><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mcusercontent.com\/c131463000c5688473b8b34ba\/images\/463ff97e-1894-e557-ba75-58337dec7bc8.png\" width=\"28\" height=\"28\" data-file-id=\"5434662\" \/>\u00a0 PROGRAMA:\u00a0<\/strong><a href=\"https:\/\/formacion.grupoasis.com\/curso\/1467-quejas-reclamaciones-y-conflictos-el-cliente-siempre-tiene-razon\/#!\/contenidos\" target=\"_blank\" rel=\"noopener\">Veure programa<\/a><br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mcusercontent.com\/c131463000c5688473b8b34ba\/images\/ae0f967a-ef5b-9186-1119-898ca601244f.png\" width=\"28\" height=\"28\" data-file-id=\"5435146\" \/>\u00a0\u00a0<strong>PREU:<\/strong>\u00a0Gratu\u00eft (Exclusiu per a col\u00b7legiats)<\/div>","excerpt":"","slug":"quejas-reclamaciones-y-conflictos-el-cliente-siempre-tiene-razon-2","image":{"url":"https:\/\/www.covb.cat\/wp-content\/uploads\/2022\/09\/PY100507_MM_WS_MAValera_Clientes_Cols_MM-1.jpg","id":23149,"extension":"jpg","width":890,"height":375,"filesize":81214},"all_day":false,"start_date":"2022-09-29 14:30:00","start_date_details":{"year":"2022","month":"09","day":"29","hour":"14","minutes":"30","seconds":"00"},"end_date":"2022-09-29 16:00:00","end_date_details":{"year":"2022","month":"09","day":"29","hour":"16","minutes":"00","seconds":"00"},"utc_start_date":"2022-09-29 12:30:00","utc_start_date_details":{"year":"2022","month":"09","day":"29","hour":"12","minutes":"30","seconds":"00"},"utc_end_date":"2022-09-29 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